Return & Refund Policy

At Velzo Living, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help with a simple and transparent return and refund process.

Return Eligibility

To be eligible for a return, your item must:

• Be returned within 7 days of delivery.

• Be unused and in its original condition.

• Include all original packaging, accessories, and manuals (if applicable).

• Be accompanied by a valid order number or proof of purchase.

Items that do not meet these conditions may not be eligible for a return or refund.

How to Request a Return

To initiate a return, please contact us at [EMAIL ADDRESS] within 7 days of receiving your order. Kindly include:

• Your order number

• Reason for the return

• Photos or videos (if the item is damaged or defective)

Our support team will review your request and provide the next steps.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within [REFUND PROCESSING TIME]. Please note that your bank or payment provider may take additional time to reflect the refund.

Exchanges

If you received a damaged, defective, or incorrect item, we are happy to offer an exchange, subject to product availability. Please contact us at [EMAIL ADDRESS] within 7 days of delivery.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving it. Include clear photos or videos of the product and packaging so we can resolve the issue as quickly as possible.

Non-Returnable Items

The following items are not eligible for return:

• Products damaged due to misuse, improper handling, or normal wear and tear.

• Items returned without original packaging or essential accessories.

• Products marked as non-returnable or final sale (if applicable).

Return Shipping Costs

• If the return is due to a damaged, defective, or incorrect product, Velzo Living will bear the return shipping cost.

• For returns due to a change of mind or other customer-related reasons, the customer may be responsible for the return shipping charges.

If you have any questions regarding our Return & Refund Policy, please contact us at [EMAIL ADDRESS]. We're always happy to assist you.