Privacy policy

Last updated: June 28, 2026

Privacy Policy

At [Velzo Living ], we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Shipping & Billing Address

  • Payment Information (processed securely through our payment providers)

  • Order History

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Pages Visited

  • Time Spent on Our Website

  • Referral Sources

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Provide customer support.

  • Send order confirmations and shipping updates.

  • Improve our website, products, and services.

  • Detect and prevent fraud.

  • Comply with legal obligations.

  • Send promotional offers or newsletters (only if you choose to receive them).

3. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences.

  • Keep items in your shopping cart.

  • Understand website traffic.

  • Improve website performance.

  • Deliver relevant advertisements.

You may disable cookies through your browser settings; however, some website features may not function properly.

4. Third-Party Services

We work with trusted third-party service providers to operate our business, including:

  • Payment gateways

  • Shipping and courier partners

  • Analytics providers

  • Marketing and advertising platforms

  • Customer support tools

These providers receive only the information necessary to perform their services and are expected to protect your data.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure.

While we strive to use commercially acceptable security measures, no method of electronic storage or internet transmission is completely secure.

6. Customer Rights

Subject to applicable laws, you may have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your personal information where legally permitted.

  • Withdraw consent for marketing communications.

  • Request information regarding how your data is processed.

To exercise these rights, please contact us using the details below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated Effective Date. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

10. Contact Information

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Store Name: [Velzo Living]

Email: [EMAIL ADDRESS]

Thank you for trusting [Velzo Living]. We are committed to protecting your privacy and providing a safe and secure shopping experience.